CONTACT INFORMATION

Public Works Department

1733 9th Street, Reedley, CA 93654

Phone: (559) 637-4200 Option 2

Fax: (559) 637-2139

Hours: Monday – Friday; 8am-5pm

Water Division

Frequently Asked Questions

Over time, water meters become less accurate and can provide inaccurate water readings. By replacing meters, our city will be able to bill more accurately and efficiently for water usage. In addition, the new system will include an automatic meter reading technology that will save labor time, prevent any recording errors, minimize wear and tear on vehicles, minimize the need for the city to go on the private property of residents, and potentially allow water line leaks to be identified earlier by analysis of data collected.
Not necessarily. In cases where rates remain consistent, the new meters will simply record consumption more accurately. Once all meters are installed, metered rates will be established. Depending on usage, your bill may increase or decrease. The new system will ensure fairness and equality for all the residents and businesses in Reedley from this point forward.
The work will be started around August of this year. The entire project will take approximately 9 months. In most cases the transition will be completely transparent and will not affect the residents. The work will be performed during normal working hours of 8:00 AM – 5:00 PM.
A contractor will come to your residence and replace your meter. The water meter will be checked to verify that water is presently not in use. If no water is being used the meter will be replaced. There will be interruption of service for approximately 30 minutes during the change, but after that it will be the same great service (and even better) that you’ve come to expect.
In most cases, it’s a simple procedure that will require about 30 min. If you’re currently a flat-billed customer, your installation time will be closer to 1hour.
We have contracted with Johnson Controls to conduct this service. They will be driving JCI/PVI trucks, wearing bright yellow shirts with identified by “JCI/PVI Meter Replacement Team” and carrying appropriate identification.
No, all meters are located outside of the homes.
In most cases it will not be necessary for anyone to be home. The majority of the work will take place near the street in the meter box. If you have any questions or concerns, contact the Water System Supervisor at (559) 351-8446.
In rare instances, the main cut-off valve to your home may be left off. This will occur when the Johnson Controls installation team is not able to pressurize your home following the installation. The normal cause of this condition is when an inside spigot is opened during the installation and subsequently left open. The water is not turned back on to ensure a sink or bath tub does not overflow with the resident not home to turn the water off. In these cases, your water will be left off and a door hanger will be left on your door providing you a point of contact to call to have your water turned back on immediately. All customers will now have a special valve placed in the meter box on the house side for their convenience to turn water on or off.
No, your new meter does not require any maintenance by the homeowner. As before, the City will take care of all maintenance. However, please know that this new meter has transmitting technology on it that allows our meter readers to read the meter with a lap top computer.
John Ornellas
Water Supervisor
john.ornellas@reedley.ca.gov
Phone: 559-637-4200 Ext: 267
Water System Fax: 559-637-4235

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